Serviio support
Get help
Contact info@serviio.ai. Include the restaurant name and order or support-case reference. Do not send card details, passwords or verification codes. Support verifies ownership before sharing private order information.
Pickup and cancellation
Use the receipt in ChatGPT to check the stored submission outcome or request cancellation. Serviio support reviews every cancellation request. A pending case is receipt of a request, not confirmation that a restaurant order was cancelled. Support records cancellation only after restaurant confirmation.
Payments and refunds
Pickup checkout opens a Serviio secure payment page using the restaurant’s provider setup supplied by 39 Miles. Supported Antom sessions embed the provider’s secure form; other sessions open the provider’s page. Authorization is not capture. Only confirmed capture means paid, with no further payment due at pickup. Support verifies payment or refund issues. A support request does not cancel an order or issue a refund.
Uncertain submissions
Keep your existing order reference and contact Serviio before placing another order. A POS acknowledgement does not establish kitchen acceptance or pickup readiness. Never place a replacement to retry an uncertain submission.
Availability
Serviio monitors support during Sijie’s published restaurant operating hours. No guaranteed response time is offered. Customers can request cancellation or report a payment issue from the receipt in ChatGPT or contact support.
Online payment through 39 Miles
Enter card details only on the secure provider checkout. Serviio stores the order and payment status. If status cannot be verified, keep the existing order reference and contact support before paying or ordering again.