Serviio pickup terms
Pickup availability
Pickup orders use online payment through 39 Miles and the restaurant’s configured payment provider. Dedicated reviewer activity is synthetic. Delivery and scheduled pickup are unavailable.
Connecting
Customers verify their US phone on the secure Serviio screen and explicitly authorize the ChatGPT connection. No Serviio password is required. Reverification may be required when a connection expires or is disconnected.
Review and confirmation
Review the restaurant, dishes, choices, quantities, pickup details and total, then explicitly confirm. Open the secure checkout returned by 39 Miles. Check the existing order reference after payment. Authorization awaits restaurant acceptance and capture. Captured payment does not establish kitchen readiness.
Pickup pricing
The customer total is food including paid choices plus food sales tax. No customer service fee is added. Payment takes place through the secure checkout supplied by 39 Miles. After capture, no further payment is due at pickup. The 2% Serviio business fee remains a separate monthly settlement through 39 Miles.
Cancellation and refund requests
Serviio support reviews every cancellation. A request alone does not cancel an order. Cancellation is confirmed after restaurant confirmation. Any refund depends on verification of payment and the external restaurant outcome. A pending refund is not a completed refund; the app does not move money automatically.
Help and uncertain outcomes
Contact info@serviio.ai. Keep the existing order reference if submission is uncertain, and do not create a replacement to retry it. Do not send verification codes, passwords or payment-card details to support.
Online payment through 39 Miles
Enter card details only on the secure provider checkout. Serviio stores the order and payment status. If status cannot be verified, keep the existing order reference and contact support before paying or ordering again.